Our philosophy
The interest of the client comes first!
From our experience we've seen how credit card fraud can ruin a business. And we know how hard it is to find and implement the best fraud prevention strategies without losing good sales. We believe that standardised solutions may not deliver the most effective fraud prevention. That’s why we handle all our clients individually. We listen to their needs, understand their current procedures and then suggest tailor-made solutions for their actual problems. And all of this is at an affordable cost.
Jan-Jaap Kramer
Jan-Jaap is the Founder of Travel FraudGuard. In his previous role as Manager Cashier Department/Credit Cards for Dutch airline Martinair (a subsidiary of KLM Royal Dutch Airlines) from 1999 to 2011 he was responsible for the security of the company's e-commerce and call centre passenger bookings.
He decided to establish his own consultancy company in 2011 in order to use his experience and knowledge to help other travel companies. In 2012 he founded Travel FraudGuard as a means to make more knowledge, technical capabilities and people resources available to airlines and online travel agencies globally. As the lead consultant, Jan-Jaap now has the perfect team to help you achieve your goals.
Team
Kata Pénzes, formerly Fraud Prevention Manager at Malév Hungarian Airlines (2000-2012) is the General Manager of Travel FraudGuard. Her remit is to develop the systems and methods used by Travel FraudGuard as well as to recruit and train the staff.
Kata's team is based in Budapest, Hungary and consists of well-trained and experienced fraud prevention managers and analysts. They pool their knowledge, resources and contacts on a daily basis on behalf of their clients.
Just as fraudsters change their methods frequently, so the Travel FraudGuard team change their anti-measures just as frequently to keep ahead. It's by being eternally vigilant in this way that they keep clients' fraud losses to a minimum. Experience and intelligence are the keys to success in credit card fraud prevention operations.